Victims' • Injury • Defense • Advocacy
Last Updated: 11/20/2025
1. Our Commitment to Your Privacy
At The VIDA Network, your trust means everything to us. We understand that when you come to us—often during one of the most stressful moments of your life—you are placing sensitive medical and personal information in our hands. We take that responsibility seriously.
This Privacy Policy explains how we protect, use, and share your information as we help manage your Workers’ Compensation or Personal Injury case.
2. Information We Collect
To provide seamless case management services, we may collect:
A. Personal Information
• Name, phone number, email, and address
• Date of birth and Date of Injury
• Employer information (if work injury related)
• Attorney information
B. Medical & Case Information
To coordinate care, we may collect:
• Medical records and charts
• Imaging reports
• Therapy/rehab notes
• Specialist and pain management notes
• Surgical recommendations
• Billing statements
• Appointment confirmations or cancellations
C. Information from Our Website
When you visit our site, we may automatically receive:
• IP address
• Device information
• Basic usage or cookie data
We never sell your information.
3. How We Use Your Information
We use your information strictly to support your recovery and case:
• Scheduling and coordinating medical appointments
• Sending reminders and follow-ups
• Tracking medical care progress
• Collecting records, bills, and reports
• Communicating updates with attorneys and medical providers
• Facilitating referrals to specialists, surgeons, or imaging centers
• Helping you understand next steps in your care
Everything we do is to keep your case moving smoothly and reduce your stress.
4. How We Share Information
We may share your information only with your care and legal team, including:
• Your attorney or legal representative
• Treating physicians
• Surgeons and surgical centers
• Physical therapy clinics
• Imaging centers
• Pain management specialists
We share only what is necessary to move your case forward.
5. Data Security
We protect your information using industry-standard administrative, physical, and technical safeguards. While no system is 100% secure, we follow strict protocols to keep your data safe.
6. Your Privacy Rights
You may request the following at any time:
• Access to your information
• Corrections to inaccurate information
• Deletion of information (unless restricted by law)
• Copies of medical records
• To stop communication
Contact us to make a request:
📞(877) 771-8432
7. Updates to This Privacy Policy
We may update our Privacy Policy as laws or services change. The updated policy will include a new effective date.
Victims' • Injury • Defense • Advocacy
1. Agreement to Terms
By using our website or services, you agree to these Terms & Conditions. If you do not agree, please discontinue use.
2. What We Do
The VIDA Network provides Workers’ Compensation and Personal Injury case management services. This includes:
• Helping you find medical providers
• Scheduling & coordinating appointments
• Communicating with attorneys
• Collecting medical records, bills, and treatment notes
• Assisting with referrals to therapy, imaging, specialists, surgeons
• Providing appointment reminders and patient support
We operate as a support system—not a legal or medical provider.
3. What We Don’t Do
To avoid misunderstanding:
• We do not provide legal advice.
• We do not provide medical diagnosis or treatment.
• We do not guarantee legal or medical outcomes.
Our role is to help your care team communicate, stay organized, and stay on track.
4. Referral & Case Exchange Program
Our business relationships with attorneys, surgeons, and medical providers may include referral arrangements or case-exchange agreements.
All referral practices follow applicable laws and ethical standards.
Patient care and safety always come first.
5. Your Responsibilities
You agree to:
• Provide accurate and complete information
• Notify us of changes in contact information
• Inform us if you switch attorneys or medical providers
• Attend scheduled appointments or notify us in advance
• Use our services for your case only.
6. Limits of Liability
The VIDA Network is not responsible for:
• Medical outcomes or provider decisions
• Legal case results
• Third-party delays or errors
• Missed appointments due to lack of communication
• Loss of data caused by external systems
7. Termination of Services
We may discontinue services if:
• You provide false or misleading information
• You become verbally abusive or inappropriate with staff
• You disengage from medical treatment
• Your case becomes inactive or is closed
• Your attorney instructs us to stop involvement
8. Governing Law
These Terms are governed by the laws of the State of Illinois.
9. Contact Us
For questions about these Terms & Conditions:
📞 (877) 771-8432
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